Sam Walton Quotes

Exceed your customer’s expectations. If you do, they’ll come back over and over. Give them what they want – and a little more.

If everybody is doing it one way, there’s a good chance you can find your niche by going exactly in the opposite direction.

What am I supposed to haul my dogs around in, a Rolls-Royce?

Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

All of us profit from being corrected – if we’re corrected in a positive way.

Celebrate your success and find humor in your failures. Don’t take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They’re absolutely free and worth a fortune.

Celebrate your successes. Find some humor in your failures.

The key to success is to get out into the store and listen to what the associates have to say. It’s terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

One person seeking glory doesn’t accomplish very much.

Focus on something the customer wants, and then deliver it.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Give ordinary folk the chance to buy the same things as rich people.

The way management treats associates is exactly how the associates will treat the customers.

All that hullabaloo about somebody’s net worth is just stupid, and it’s made my life a lot more complex and difficult.

Individuals don’t win in business, teams do.

We let folks know we’re interested in them and that they’re vital to us. cause they are.